Refund policy

RETURNS & REFUNDS POLICY

Last updated: 23 August 2026

We hope you love your Bramble Baring order. If you need to return something, please email bramblebaring@live.co.ukwith your order number.

STANDARD RETURNS

You may cancel and return a standard, non-personalised item for any reason. You must tell us within 14 days of receiving it, then return it within a further 14 days.

You may inspect an item as you would in a shop, but please return it in its original condition and packaging where possible. We may reduce the refund if an item has been used, damaged or handled more than necessary.

Returns should be sent to:

Bramble Baring
Freshfield Manor
Ketches Lane
Danehill
Haywards Heath
West Sussex
RH17 7NR
United Kingdom

You are responsible for the cost of returning a change-of-mind item. We recommend keeping proof of postage.

REFUNDS

Refunds will be returned to your original payment method within 14 days of us receiving the item or evidence that it has been posted back, whichever comes first.

If you return your entire order, we will also refund the cost of our standard delivery option. Additional charges for express or upgraded delivery are not refundable.

PERSONALISED AND BESPOKE ITEMS

Items made to your individual specifications or personalised especially for you cannot be returned because you have changed your mind.

We may agree to cancel a bespoke order if you contact us before design or production has begun. Once work has started, cancellation may not be possible.

This does not affect your rights if an item is faulty, damaged or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us if your order arrives faulty, damaged or incorrect. Include your order number and photographs if possible so that we can resolve it quickly.

Where appropriate, we will offer a replacement or refund and cover reasonable return postage. Your statutory rights are not affected.

EXCHANGES

We do not currently process direct exchanges. Please return the original item and place a new order.

CANCELLATION FORM

You may cancel by emailing us directly, or by sending the following information:

To: Bramble Baring, bramblebaring@live.co.uk

I give notice that I wish to cancel my order for:

Order number:

Ordered on/received on:

Customer name:

Customer address:

Date: